At a glance
- Prices are shown in U.S. dollars unless the checkout expressly states otherwise.
- Use only the payment methods displayed at checkout or a written invoice issued by Grayspire LLC.
- An order is accepted only after payment authorization and our order confirmation.
- Refunds are returned to the original payment method.
Accepted payment methods
Available payment methods are displayed during checkout and may include PayPal and payment cards processed by an authorized payment provider. A method that does not appear at checkout is not available for that order. Never send payment to a personal account or an address supplied outside our website unless you first verify the written invoice through support@wessnew.com.
Currency, taxes and delivery charges
Store prices are in U.S. dollars. The checkout or written quote identifies product price, applicable tax and known shipping charges before payment. Currency conversion fees are controlled by your bank or payment provider. Customs duties, import VAT, brokerage and other destination charges are handled as described in our Shipping & Delivery Policy.
Authorization and order acceptance
Submitting payment authorizes the payment provider to approve or reserve the order amount. This does not by itself mean we have accepted the order. Acceptance occurs when we send an order confirmation after applicable availability, destination, product configuration and fraud checks. If we decline or cannot fulfill an order, we will void the authorization or refund the affected amount.
Pending, failed or duplicate payments
A pending charge may be a temporary authorization and can take several business days to disappear after a failed or cancelled checkout. Do not repeatedly submit payment if the result is unclear. Send us the order number, amount and transaction reference—never a full card number—so we can check the order. Verified duplicate payments will be refunded to the original method.
Payment security
Payment credentials are transmitted to and processed by the selected payment provider using its security controls. We do not intentionally store complete payment-card numbers on our own website. We may request reasonable identity, billing or delivery verification to prevent fraud, but we will not ask for your password or complete card number by email.
Refunds and disputes
Approved refunds are returned to the original payment method. If you believe a charge is wrong, contact us first so we can locate the order and correct it promptly. Nothing in this policy limits rights available through your payment provider or applicable consumer law.