Privacy Policy

Information we collect

We may collect your name, email, telephone number, billing and delivery address, account details, order history, product inquiries, project-site measurements and access information you choose to provide, customer-service communications, device and browser information, IP address, cookie identifiers and interaction data. Payment credentials are processed by the selected payment provider rather than intentionally stored by us.

Sources of information

We receive information directly from you, automatically from your browser or device, and from service providers involved in payments, order delivery, fraud prevention, analytics or customer support.

How and why we use information

We use information to operate and secure the website; create accounts; answer inquiries; prepare quotes; process, deliver and support orders; prevent fraud; maintain tax and accounting records; improve products and site performance; comply with legal obligations; and send marketing only where permitted. For European users, these activities rely as applicable on performance of a contract, legal obligation, legitimate interests or consent.

Who receives information

We disclose only information reasonably needed to ecommerce and hosting providers, payment processors, order fulfillment and delivery services, product service partners, customer-support tools, analytics providers, professional advisers, authorities when legally required, and parties to a legitimate business transaction. These recipients process information for defined services or under their own legal obligations.

Cookies and similar technologies

Essential cookies support cart, checkout, security and account functions. Analytics or advertising technologies are used only when enabled and permitted. Where required, a consent control will allow you to manage non-essential cookies. You may also change browser settings, although blocking essential cookies can prevent checkout from working.

Sale, targeted advertising and universal opt-out signals

We do not sell personal information for money. If our activities constitute a “sale,” “sharing” or targeted advertising under applicable law, eligible users may opt out. Where legally required and technically supported, we honor recognized browser-based universal opt-out signals such as Global Privacy Control for the browser or device sending the signal.

Your privacy rights

Depending on your location and subject to legal exceptions, you may request access, correction, deletion, restriction, objection or portability; withdraw consent; opt out of certain sale, sharing, targeted advertising or profiling; or appeal a denied request. Email us with “Privacy Request” and your state or country. We may verify identity and will not discriminate against you for exercising a right.

International transfers, retention and security

Your information may be processed in the United States or other countries where service providers operate. We use reasonable contractual, administrative, technical and physical safeguards appropriate to the information. We retain data only as reasonably needed for orders, warranty, support, security, tax, disputes and legal compliance. No online system is completely secure.

Children

The store is not directed to children under 13, and we do not knowingly collect personal information from them. A parent or guardian who believes a child submitted information may contact us for review and deletion.

Contact the privacy controller